joindomino Platform Privacy Notice

This page describes what we collect when you use joindomino and how we keep that data protected. We gather personal information—your name, email, phone number, date of birth, and residential address—during account registration and KYC verification. We also collect transaction data (deposits, withdrawals, game history) and technical logs (device type, IP address, session timestamps) to operate our platform and comply with financial regulations.

We at joindomino encrypt all sensitive data in transit and at rest. Your bank account details are stored securely and never shared with third parties without your explicit consent. We do not sell your personal information. We use your data only to operate your account, process deposits and withdrawals, verify your identity, detect fraud, and improve our service.

Our privacy approach balances transparency with security. This notice explains what we collect, how we use it, your rights, and how to contact us with privacy concerns.

What We Collect on joindomino

We collect data in three categories. First, account information: your full name, email address, phone number, date of birth, and residential address. We request this during registration and verify it before your first deposit. Second, transaction data: every deposit, withdrawal, game played (Liga 1 predictions, live blackjack, Aviator slots, Mobile Legends esports markets), and settlement outcome. We record the amount, timestamp, payment method (QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual account), and result. Third, technical logs: your device type (Android, iOS, desktop), IP address, browser or app version, session duration, and pages visited.

We also collect optional data if you participate in community features—profile photo, nickname, in-game chat messages. This data is encrypted and stored separately from your KYC information.

We do not collect biometric data, health information, or financial data beyond your banking account number (which we encrypt immediately). We do not use cookies for tracking across websites; our cookies exist only within joindomino sessions to maintain login state and remember your preferences (notification settings, game category filters).

How We Use Your Data

We use your personal information for six main purposes. First, account operation: we need your name and email to create your account and send confirmations. Second, KYC verification: we verify your identity to comply with financial regulations and prevent fraud. Third, payment processing: we share your bank or e-wallet details with our payment processors (payment gateway companies) only to execute deposits and withdrawals. Your details remain encrypted and never shared beyond payment settlement. Fourth, fraud detection: we analyze transaction patterns to detect unusual activity (rapid deposits and withdrawals, unusually large amounts, multiple failed verification attempts) and protect your account.

Fifth, service improvement: we analyze anonymized gameplay data to optimize our platform—which games are most popular, which features users struggle with, which payment methods are fastest. This analysis is aggregated and never links back to individual accounts. Sixth, legal compliance: we retain transaction records to comply with financial regulations in regions where we operate (Jakarta, Surabaya, Bandung, Medan).

We do not use your data to send marketing emails unless you opt in explicitly. We do not share your data with third parties except payment processors and, if legally required, financial regulators. We do not combine your joindomino data with data from other websites or apps you use.

Third-Party Processors and Data Transfers

We work with third-party service providers to operate joindomino. Our payment processors (e-wallet companies and banks like mobile banking, local payment, online payment, e-wallet) receive your account number and transaction amounts to execute transfers. These processors are contractually bound to protect your data and use it only for payment settlement. We do not disclose your betting history or game preferences to payment processors.

Our servers may sit outside your jurisdiction (outside Indonesia). When your data transfers internationally, we encrypt it in transit so it remains protected. We select server locations based on reliability and compliance with data protection standards. We do not transfer your data to jurisdictions with weaker privacy laws.

We do not share your data with advertisers, data brokers, or analytics companies. We use internal analytics tools (encrypted and access-controlled) to analyze our platform only. Third parties never see individual account information.

Your Rights and Data Access

You have the right to access, correct, and delete your personal data on joindomino. Log into your account and visit Account Settings > Personal Information to view and update your name, email, phone number, and address. You can download a copy of your account data (transactions, game history) through Account Settings > Data Export. This export is encrypted and available for 24 hours after you request it.

You have the right to request deletion of your account and associated personal data. Go to Account Settings > Close Account. We will close your account immediately, delete your personal information, and retain only transaction records required by financial regulations (these are anonymized after a standard retention period). Closing your account does not affect pending withdrawal requests—these will process normally.

You have the right to object to marketing communications. If you receive unsolicited emails from joindomino, click the Unsubscribe link at the bottom of the email, or go to Account Settings > Communication Preferences and disable promotional emails. We will honor your preference within 24 hours.

Cookies and Local Storage

We at joindomino use cookies and local storage to improve your experience. Cookies store your login token (so you stay logged in across sessions), your language preference, and your notification settings. These cookies expire when you close your browser or after 30 days of inactivity, whichever comes first. We do not use cookies to track you across other websites.

Local storage (on your device) stores your last-viewed game category and your session preferences so the interface feels personalized when you return. Local storage is never transmitted to our servers; it remains on your device only. Clearing your browser history will delete local storage.

We do not use third-party tracking pixels, beacons, or analytics scripts. We do not use Google Analytics or Facebook Pixel. We analyze our platform's performance using internal, encrypted tools only.

Security Measures We Implement

We protect your data through encryption, access control, and regular security audits. All data in transit uses industry-standard HTTPS encryption. All sensitive data at rest (passwords, bank account numbers, KYC documents) is encrypted with strong algorithms. Our password hashing uses modern standards so even our team cannot see your plaintext password.

We limit employee access to your data on a need-to-know basis. Our support team can view your account details only to resolve your issues; they cannot access your password or KYC documents. We conduct security audits quarterly and employ external security firms to test our defenses.

We implement two-factor authentication (2FA) via SMS to protect your account from unauthorized access. We strongly recommend enabling 2FA in your Account Settings. We also implement auto-logout after subject to verification of inactivity so accounts on shared devices do not remain accessible.

Contact Us About Your Privacy

If you have questions about our privacy practices, want to exercise your rights (access, correct, delete data), or have privacy concerns, contact us through the Help section on joindomino. Select "Privacy & Data" as your topic, and our team will respond within 48 hours.

You can also email our privacy team directly (contact details in the Help section). Include your account email and describe your concern clearly. We will investigate and respond to you personally.

Our privacy policy may change as we update our platform and comply with new regulations. We will notify you via email if we make material changes. Your continued use of joindomino after notification means you accept the updated policy. This notice was last updated on the date shown in our footer.

Summary: Your Privacy on joindomino

We at joindomino collect your personal information only to operate your account, process payments, verify your identity, and comply with regulations. We encrypt all sensitive data, do not sell your information, and share it with third parties only when necessary for payment processing or legal compliance. You have the right to access, correct, and delete your data at any time.

We use cookies only to maintain your login and remember your preferences. We do not track you across other websites. We do not use third-party analytics or advertising trackers. Our security measures include encryption, access control, regular audits, and optional two-factor authentication.

Our services are available only where local law permits. If your jurisdiction has specific privacy regulations, we comply with those standards. Contact our privacy team through the Help section if you have questions about how we handle your data on joindomino.